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Manager, Professional Services



Sales & Business Development
Ghent, Belgium · Ghent, Belgium · Belgium
Posted on Wednesday, May 22, 2024

Job description

TechWolf's Professional Services (PS) team sets customers up for success in a skills-based world. As one of the key customer-facing teams, the PS team defines a data approach, implements our product, and ensures a healthy skill infrastructure is in place for customers to use.

With our customer base growing tenfold in the past two years, we are looking for a Manager, Professional Services to help us accelerate and prepare for the next stage of growth. You will be responsible for the people, performance, and processes of the PS team, as well as for driving operational excellence and the right implementation strategy. In this role, you will coach our implementation consultants, helping them unlock their next level.

This role is designed for someone driven, who brings top-notch communication and stakeholder management skills. Managing the PS team, you will bring a strong customer focus and raise the bar on execution. As a true problem solver, you will tackle both strategic and operational challenges, collaborating with technical and commercial teams alike.

What you'll do:

  • Build and coach a team of superstars: Onboard, coach, and mentor an ambitious, high-performing team of implementation consultants.

  • Foster operational excellence: Oversee and guide the delivery of professional services engagements, ensuring the right focus on customer outcomes and a delivery approach that makes success inevitable.

  • Role-model great communication: Foster strong communication and collaboration between the Solutions, Product & Engineering and Sales teams on projects.

  • Tackle Professional Services priorities: closely align with your manager to maximise your impact on the team.

  • Raise the bar on execution: drive and enable the best quality and outcomes in everything you do.

Job requirements

Who you are:

  • You have a minimum of 4-5 years of people management experience in a professional services team in a fast-paced SAAS environment.
  • You have a proven track record of success in leading and motivating ambitious and high-performing teams.
  • You're passionate about making people flourish at work – both directly inside the professional services team, and for our customers through the impact we make with our product.
  • You've demonstrated expertise in project management methodologies and best practices as well as operational excellence.
  • You're an excellent communicator and have strong collaboration and interpersonal skills.
  • You have a proven ability to manage multiple priorities, work effectively under pressure, and thrive in a fast-paced environment.
  • You have a strong understanding of the challenges and opportunities of working in a start- or scale-up environment.
  • You're based in Belgium and and eager to work from the office at least 2-3 days each week.

What’s in it for you?

📈 Equity

🌱 Health insurance & retirement savings

👨‍👩‍👧‍👦 Hybrid working and flexible hours

🏝️ Work from abroad 3 weeks each year

🚅 Travel to London occasionally and work from our local office

💡 Learning and development opportunities

🚶‍♀️ Walking culture - who doesn’t love brainstorming or connecting with colleagues while taking a walk around the office?

🎉 Fun teambuildings, social & sports activities

Sounds like your cup of tea? There’s more!

TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from jobs to skills as a framework to model talent. Our enterprise software uses AI to provide the skill data needed to power that transformation.

We provide a unique opportunity to work with an all-star team and cutting-edge product, in a purpose-driven company that aims to empower people to flourish at work. TechWolf is growing fast and you’ll join a high-performing international team with a unicorn dream. Are you ready to build a rocket ship with us?

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