Customer Success Manager, JoinedUp - UK Location

In this role, you will manage and grow relationships with strategically important clients, focusing on renewal negotiations and long-term relationship management. As the main point of contact for designated clients, you will act as the overall relationship owner, ensuring client satisfaction, retention, and expansion opportunities. Key responsibilities include developing and maintaining a client health status, executing account strategies, and leading renewal discussions to drive successful outcomes. You will collaborate with internal teams to deliver value across all JoinedUp by Beeline products and services, ensuring clients' needs are met while identifying opportunities for growth and contract renewals. This role reports to the Global Head of Operations.

Responsibilities:

• Own client relationships and ensure overall satisfaction and retention.
• Lead contract renewals and negotiate terms to meet growth and revenue targets.
• Establish and maintain strong, productive relationships with key client stakeholders.
• Develop and execute strategic account plans to drive long-term value and expansion.
• Collaborate with internal teams to deliver solutions and meet client needs.
• Ensure SLAs are met and operational efficiencies are maintained.
• Mediate client issues and provide timely resolutions.
• Communicate account status and opportunities to leadership.
• Achieve defined revenue and strategic targets for assigned accounts.

Requirements:

• Bachelor’s Degree or equivalent experience
• Proven Sales negotiation experience
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Proven Relationship Management skills both with clients and internal teams
• 2 or more years of Staffing/ MSP /VMS experience
• 1 year of account/project or program management experience (Min)
• Experience with change management

Desired Competencies:

• Contingent Workforce Management experience
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent, and a skilled negotiator
• High level of initiative and works well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Team player, ability to meet deadlines, punctual, organized, fluent communicator with ability to build relationships.
• Proven understanding of business drivers
• Strong problem-solving skills
• Ability to think outside the norm and offer new solutions to issues
• Passion for process and organizational change management
• Knowledge of Beeline products

This role is fully remote, but onsite client visits may be required.

Our Company: At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are a 20-year industry leader disrupting the world of external workforce technology. Businesses across all industries use our technology to manage more than 30 million workers and over $700 billion in talent spend across 120+ countries. Ideal candidates are intensely curious about technology, thrive in a less-than-formal work environment, and excel in a fast-paced, rapidly changing environment. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future!

Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.

At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

Fraudulent Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being posted, in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals, mainly through email, online messaging and telephone calls, claiming they are representatives of Beeline. The main purposes of these communications are to obtain private and confidential information from individuals.

Beeline does not:

• Extend offers to candidates without first conducting extensive interviews, with members of our Talent Acquisition Team and hiring managers, either by video or in person;
• Send job offers via email. All offers are first extended verbally by a member of the Beeline team, and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System.

All emails from Beeline will be sent from an email address ending in “@beeline.com”. Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to humanresources@beeline.com, before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever.