Account Relationship Manager - UK Based

Account Relationship Manager maintains and expands relationships with strategically important clients. Account Relationship Manager acts as the Executive Sponsor for designated clients, acts as the overall relationship owner, and collaborates and leads other Beeline teams to represent and support all of Beeline’s products and services. This role also is responsible for developing and maintaining an overall client health status and account strategy while identifying and driving expansion opportunities and ensuring assigned customers’ needs and expectations are met by Beeline. Account Relationship Manager reports to the Vice President of Relationship Management. 40% to 50% travel is required.

Location: UK based Remote

Responsibilities:

• Owns and is accountable for the overall Beeline relationship with assigned clients.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Responsible for the operational vision and execution of all key client relationship requirements.
• Responsible for overall health of the relationship between Beeline and the client.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Coordinates the involvement of company personnel, including Client Services, Implementation, Strategic Consulting, Product Management, and Executive Management resources, in order to meet account performance objectives and customers’ expectations.
• Proactively participates in a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Owns the contract and contract renewals with existing clients including SOW’s.
• Responsible for meeting SLA commitments with designated client accounts.
• Meets targets for profitable growth and expansion, and strategic objectives in assigned accounts.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Beeline teams and personnel.
• Mediates and responds to Program disputes with regards to all program stakeholders.
• Contributor to Beeline sales support.
• Communicate status of Account Management activities with the greater Beeline organization.
• Participates in Continual Process Redesign efforts within the organization focused on process and methodology improvements that mature the organization.
• Work closely with the entire leadership team to gain buy-in and drive changes throughout the organization.
• Develop and deliver frequent communication to stakeholders and company-wide to garner support and drive adoption.
• Participate in change management methodology to ensure adoption of new processes.
• Work closely with Management to roll out new company initiatives in an appropriate manner that supports our principles.
• Ensure processes are scalable throughout the company including international regions.
• Achieves defined revenue targets in designated strategic accounts.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company goals.
• Creates, manages, and maintains client account information utilizing defined company tools and process and reports on client status on a monthly basis.
• Mentors junior level team members to improve skills and expertise.
• Supports Sales, Product Management, Strategic Consulting, Client Services, and Implementation teams when appropriate.

Requirements:

• Bachelor’s Degree or equivalent experience
• MBA Preferred
• Proven Account Management skills required in order to create, maintain, and enhance customer relationships.
• Proven Relationship Management skills both with clients and internal teams
• 5 or more years of CWS/VMS experience
• Minimum 5 years of account/project or program management experience
• Experience with change management

Desired Competencies:

• Contingent Workforce Management experience
• Extremely detail oriented.
• Technical competence (understanding software, hardware, networks, etc.)
• Motivated, goal oriented, persistent, and a skilled negotiator
• High level of initiative and works well in a team environment.
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well.
• Plans and carries out responsibilities with minimal direction.
• Team player, ability to meet deadlines, punctual, attention to detail, organized, fluent communicator with ability to build relationships.
• Proven understanding of business drivers
• Strong problem-solving skills
• Ability to think outside the norm and offer new solutions to issues.
• Passion for process and organizational change management
• Strong knowledge of Beeline products

Our Company: At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are a 20-year industry leader disrupting the world of external workforce technology. Businesses across all industries use our technology to manage more than 30 million workers and over $700 billion in talent spend across 120+ countries. Ideal candidates are intensely curious about technology, thrive in a less-than-formal work environment, and excel in a fast-paced, rapidly changing environment. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future!

Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.

At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.