Purpose of the Position: To manage the introduction of new clients to the JoinedUp platform, by building fantastic operational relationships from the earliest stages of implementation, and ensure their successful adoption of the platform, resolving any emerging problems that our customer accounts may encounter.

Responsibilities:

• Successfully operationally manage a portfolio of allocated JoinedUp customer accounts and facilitate an exceptional service to the customer base.

• Be the operational contact to allocated JoinedUp customers in relation to any needs or escalated issues.

• Working closely with the JoinedUp Customer Success Manager to align on both tactical and strategic initiatives.

• Maintaining an overall positive customer health status.

• Working closely with the Support team to field and resolve customer queries.

• Working closely with our Development team to field possible feature and configuration development requests.

• Managing the implementation of our software for new clients, and the expansion of our software into existing clients.

Requirements:

• Experience of account management and client relationships within SAAS environment

• Must be organized, detailed, methodical in their approach

• Has good people skills, is outgoing and willing to engage proactively with clients to achieve account goals, this means engaging at both senior and junior levels

• Excellent written communication skills, clear and precise

• They should be a self-starter, able to motivate themselves and others

• A genuine problem solver, able to troubleshoot quickly and accurately, identifying the real rather than peripheral issue

• Excellent numeracy - must be comfortable with numbers, commercial calculations and advance excel calculations

Desired Competencies:

• Experience in a recruitment role, ideally in blue collar recruitment either on the supply or procurement side

• Experience in a Customer Operations or Customer Success team of a B2B or B2C SAAS technology company

• Ability and desire to drive change through high-energy, can-do attitude; comfortable working in a high-performance, entrepreneurial, open-door environment;

• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business;

• Strong analytical and problem-solving skills;

• Ability to work autonomously;

• Attention to detail / detail oriented.

This list of "Requirements and Responsibilities" are not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

Beeline pioneered the world’s first extended workforce platform to solve the complexities of managing the modern workforce. With a data set encompassing more than 30 million workers and over $700 billion in talent spend spanning more than 20 years, its intelligence-driven platform transforms how businesses engage, manage, and optimize external talent across more than 120 countries. Enterprises benefit from our unmatched experience and innovation, deeply seasoned experts, and industry-leading partner network to connect them to the remarkable talent within the global extended workforce. To learn more, visit beeline.com.

The Company: If you love more of a less-formal work environment, a competitive compensation and benefits offering - and have a winning attitude, Beeline is for you! Beeline’s Extended Workforce Platform connects all users – clients and their service providers who create the demand for work, suppliers who curate and employ talent, and the talent who produce outcomes through one cloud-based platform. As the world’s first Extended Workforce Platform, we have the deepest, most seasoned team of experts in the industry and are known for the great care we take with our clients, partners, and employees alike.

JoinedUp, a Beeline company is a high-growth technology company providing cutting-edge, mobile-first software to transform the way end hirers and agencies manage their mix of high-volume permanent and temporary staffing. Acquired by Beeline in 2021, JoinedUp is now part of a broader end-to-end suite of workforce management solutions.

Our Vision is: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission is: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit: https://www.beeline.com/careers/

At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Fraudulent Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being posted, in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals, mainly through email, online messaging and telephone calls, claiming they are representatives of Beeline. The main purposes of these communications are to obtain private and confidential information from individuals.

Beeline does not:

• Extend offers to candidates without first conducting extensive interviews, with members of our Talent Acquisition Team and hiring managers, either by video or in person;
• Send job offers via email. All offers are first extended verbally by a member of the Beeline team, and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System.

All emails from Beeline will be sent from an email address ending in “@beeline.com”. Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to humanresources@beeline.com, before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever.