About Beeline Supplier Network

The Beeline Supplier Network is a next-generation platform enabling staffing suppliers to connect seamlessly with enterprise buyers through Beeline’s workforce solutions. It is a tech-driven solution that eliminates legacy manual processes by offering suppliers powerful APIs, compliance-enforced workflows, and centralized visibility. As a core pillar of Beeline's product strategy, the Supplier Network unlocks new revenue streams for suppliers while transforming how external talent is discovered, managed, and billed. Position Summary

We are seeking an experienced and versatile Customer Success Manager to be a foundational team member of the Beeline Supplier Network. This role blends startup-like agility with a strong emphasis on operational governance, process standardization, and strong support for a growing network of supplier users. You will serve as a partner to suppliers, ensuring they derive maximum value from the network and are compliant with evolving security, integration, and data standards.

This is a builder role—ideal for someone who enjoys setting up frameworks, optimizing support processes, handling complex support issues, creating scalable solutions that empower customers to self-serve, and scaling a best-in-class customer experience function from the ground up - enhancing satisfaction, loyalty, and efficiency across the board.

Responsibilities:

Customer Onboarding & Engagement

• Develop and maintain self-service onboarding processes for new suppliers to drive fast adoption.
• Serve as the point of contact for high-value supplier accounts, ensuring adoption and successful configuration.
• Partner with Product and Technology teams to drive seamless onboarding experiences.
• Engage with suppliers to drive feature utilization and long-term retention.

Issue Resolution, Triage, & SLA Management

• Act as Tier 1/Tier 2 support for complex issues, triaging bugs, escalation cases, and platform inquiries.
• Design and/or optimize support end-to-end support workflows and translate supplier feedback into actionable insights for the Product team.
• Monitor and optimize support metrics: response time, resolution rate, etc.
• Identify bottlenecks and automate repeatable support tasks where possible
• Build and maintain online support resources (e.g., FAQs, troubleshooting guides) to reduce inbound friction.

Self-Service Empowerment

• Build and maintain a robust knowledge base and help center.
• Analyze user behaviors to refine FAQs, tutorials, and chat support flows.
• Drive initiatives/innovations to reduce onboarding assistance needs through self-service.

Governance & Process Standardization

• Define and enforce standards and governance processes across onboarding, support, and operational engagement.
• Establish clear protocols for supplier compliance with security upgrades, API access, and operational workflows.
• Partner with Product and Engineering to refine eligibility, enforcement, and access logic tied to the Supplier Network.

Cross-Functional Collaboration

• Collaborate with Product, Engineering, and Marketing to evolve the supplier experience.
• Help define KPIs and success metrics to measure engagement, NPS, and revenue impact from the supplier ecosystem.
• Assist in developing affiliate or partner support models.

Requirements:

• 5+ years in Customer Success, Account Management, or Technical Support roles, preferably in B2B SaaS or marketplace environments.
• Demonstrated ability to work in startup or high-growth environments, balancing structure-building with hands-on execution.
• Comfort with governance frameworks and enforcing compliance or operational standards across customer populations.
• Excellent communication, project management, process optimization and stakeholder management skills.
• Familiarity with tools such as Salesforce, Jira, ProductBoard, and help desk platforms.
• Experience supporting external APIs, integrations, or technical onboarding is highly preferred.
• Bonus: Experience in staffing, talent technology, or vendor management systems (VMS/MSP).

What You Will Gain

• A front-row seat to shaping the future of the external workforce ecosystem.
• The opportunity to lead operational excellence for one of Beeline’s most strategically important product lines.
• A collaborative, high-performance team environment that values autonomy, creativity, and ownership.

Our Company: At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are a 20-year industry leader disrupting the world of external workforce technology. Businesses across all industries use our technology to manage more than 30 million workers and over $55 billion in talent spend across 120+ countries. Ideal candidates are intensely curious about technology, thrive in a less-than-formal work environment, and excel in a fast-paced, rapidly changing environment. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future!

Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.

This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Fraudulent Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being posted, in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals, mainly through email, online messaging and telephone calls, claiming they are representatives of Beeline. The main purposes of these communications are to obtain private and confidential information from individuals.

Beeline does not:

• Extend offers to candidates without first conducting extensive interviews, with members of our Talent Acquisition Team and hiring managers, either by video or in person;
• Send job offers via email. All offers are first extended verbally by a member of the Beeline team, and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System.

All emails from Beeline will be sent from an email address ending in “@beeline.com”. Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to humanresources@beeline.com, before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever.