IT Technician - Bangalore, India (Onsite)
Degreed
This job is no longer accepting applications
See open jobs at Degreed.See open jobs similar to "IT Technician - Bangalore, India (Onsite)" Acadian Ventures.Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals.
We are hiring an Information Technology Service Desk Representative to support our internal employees and offices. This role is responsible for ensuring the tools our employees use run smoothly, empowering them to focus on our mission of providing world class software and customer support. This is a required hybrid work model, the incumbent will be expected to go into the Bangalore office, 2-3 days and work from home 1-2 days per week.
Day in the Life
- Assist employees with computer hardware and software related issues
- On-board new employees by procuring and shipping hardware on time
- Collaborate with System Administrators on process improvements
- Assist with asset management of new, returned, and disposed computer equipment
- Assist in documenting, organizing, and communicating IT processes and standards
- Work with vendors as required to troubleshoot and resolve issues and to manage upgrades
- Maintain an organized and efficient work environment
- Monitor the ticketing system and prioritizing issue troubleshooting and resolution
- Support office systems including network and conference room audio visual equipment
Who You Are
- Minimum 1-2 years of experience in a technology support role
- Organized and demonstrates strong task management and time management skills
- Excellent problem solving and troubleshooting skills
- Takes initiative; self-directed with the ability to work independently
- Ability to identify needs, evaluate solutions, and identify opportunities for improvement
- Proven ability to manage many simultaneous tasks and complete them in a timely manner
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
- Working knowledge of MS Windows and Mac OS
- Basic knowledge of networking, wi-fi, and mobile devices
- An exceptional ability to work well with others
- You are a lifelong learner and passionate about learning new things and taking on new challenges
Work Environment & Physical Demands
Additional Information
This job is no longer accepting applications
See open jobs at Degreed.See open jobs similar to "IT Technician - Bangalore, India (Onsite)" Acadian Ventures.