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Care Coordinator

Nomi Health

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Customer Service

Phoenix, AZ, USA

Posted on Saturday, September 2, 2023

Nomi Health was founded in 2019 as a direct healthcare company with a simple yet bold mission: rebuild the healthcare system so it is accessible and affordable for everyone. We are rebuilding the healthcare system by cutting costs, confusion, and complexity through direct contracts and payment with providers, deep data dives, and convenient patient care.

We are seeking an innovative dynamic Care Coordinator to join a brand-new wellness clinic in Phoenix, AZ. You will be responsible for providing administrative support to ensure the efficient operation of the medical office. You will support doctors and patients through a variety of tasks related to patient care management, organization, and communication.

We provide family medicine, Medically Assisted Treatment (MAT), and overall care for our patients. We are outcomes driven and have a strong focus on the integrated care of the patient through our partnerships with counseling/behavioral health facilities. We have been watching the substance abuse epidemic grow around the nation, and we are motivated to provide patient centered services that will make a difference. We are looking for someone who has the enthusiasm, creativity, and flexibility to join us in redefining the industry.

How you will make an impact

Responsible for the tracking, coordination, and communication of patient referrals
Responsible for communication with incoming referral partners and patients
Ensures complete and accurate patient registration, including demographics and current insurance information
Handles requests from third party referral sources and provides relevant information and data
Serves as point person for multidisciplinary evaluation process to include patient
scheduling, third party communications, and internal communications
Assembles information concerning patient’s clinical background and referral needs
Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met
Reviews details and expectation of referral with the potential patient
Assists patients in problem solving potential issues related financial or social barriers (e.g., request interpreters as appropriate, transportation services, etc.)
Ensures that referrals are addressed in a timely manner
Reminds patients of scheduled appointment
Communication with referral sources to ensure patient information/ registration is complete
Communicates patient updates between program and referring source
Deliver primary care services, with a client-centered, harm-reduction focus.
Care Coordinator will be responsible for administration of medications such as – Psychiatric, Vivitrol, Suboxone or Subutex, etc
Referring patients to specialists, hospitals, community agencies or in-house staff as needed
Maintaining accurate and timely records, writing reports, support letters; writing chart summaries for transfer or legal purposes as required
Providing emergency care (e.g. initiating CPR), treatment of anaphylaxis, acute asthma or other conditions as required
The Care Coordinator Candidate must be able to work flexible schedules in a hybrid model at multiple locations
All other duties as assigned by clinical coordinator or practice administrator
Ensure that appropriate laboratory studies have been performed and reviewed, as needed
Collaborate with the multidisciplinary team to assist with quality improvement and development of creative strategies to meet client needs
Advocate for individual client needs to ensure access to effective care, follow-up and resources from both an individual and systemic level
File necessary prior authorizations as needed by payors
Fill in as a Medical Assistant when needed
Providing health information in accessible, appropriate ways to community and clients through
pamphlets, posters etc
Advocating on an individual basis for and with clients to other agencies and institutions
Participating in relevant meetings and actions as per internal policies and protocols.
Engaging with groups representing the needs and experiences of people who use drugs in order to adapt and improve program delivery and outcomes (e.g. Advisory Group)
Participating in the development and/or support of policies and strategies which are in the interest of public health and healthy public policy, recognizing the social determinants of health such as adequate income, housing, and food
Participate in rotational on-call coverage to support clients
Support the program by participating in rotation of answering calls outside of hours of operation, supporting client care through phone consultation with health care partners in the community (outreach teams, pharmacies, hospitals, COVID-19 isolation sites, etc.). Ensure that evidence of current physiologic dependence, length of history of addiction, or exceptions to criteria for admission are documented in the patient's record before the patient receives the initial medications and are enrolled in counseling.
Work with clinical and other medical providers
Coordinates care with clinical and medical staff
Ensures our orders comply with State Regulations and HIPAA Standards

What we are looking for

High school diploma; some college preferred
Medical assistant certification, team members are responsible to keep certificate current with the state regulatory body
3 years’ experience as a Medical Assistant in medication assisted treatment and family medicine
Phlebotomy Experience
Bilingual, Spanish Speaking Preferred
CPR certified within 3 months of hire
Ability to work in a hybrid environment with stable internet connection
Reliable transportation for mobile care
Must be able to pass a credit check, background check and drug screening

Nomi’s journey is just starting in delivering disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We are dedicated to our mission to remove healthcare hurdles and rebuild healthcare the way it should have always been: for everyone.

The system must change, and we’re the ones to do it. Join us on the journey.

Benefits/Perks

· Medical, dental, and vision

· 401(k) with company match

· Open PTO

· Continuous learning

· Family leave

Learn more about us

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