Implementation Support Specialist
Nomi Health
Customer Service
Remote
Posted on Sep 19, 2025
We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn’t broken — it’s the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need.
We’re rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives — from local communities in Michigan to some of the largest companies in the country.
OUR CONTRIBUTION
Nomi Analytics empowers employers and their advisors to identify opportunities to reduce spend, improve quality, and drive outcomes for members. The Artemis Platform is powered by our innovative data engine and built for rich insights, extreme flexibility, and ease of use – so you’re spending less time getting to the right healthcare decisions, and more time acting on them.
WHO YOU ARE
You have an essential role in the delivery of our product offering to new clients. You are responsible for all communication to the vendors used by our clients to ensure the client data is obtained quickly and in standardized formats for ingestion into the Artemis Platform. You are detail-oriented, an effective communicator, and enjoy figuring out ways to make your day-to-day workload more efficient. You are also responsible for working closely with our customer success, implementation project managers, and data managers to ensure customer requirements, timelines, and data quality standards are met.
WHAT YOU’LL DO:
- Develop a thorough understanding of client business and the corresponding implementation projects requirements.
- Effectively and efficiently communicate with data vendors at scale to identify the correct contact and ensure client data is received in house promptly.
- Employ the use of fully or semi-automated tools to document outreach attempts and manage workload.
- Provide regular and clear updates to implementation project plans and internal stakeholders on the status of data acquisition tasks.
- Proactively escalate to the project lead and customer success team if a project is at risk of delay due to issues with the data acquisition steps.
- Be an evangelist of Nomi Analytics by serving as an advocate and spokesperson, effectively communicating our company’s mission, products, and value to both internal and external audiences.
WHAT YOU’LL HAVE:
- 1+ years of business development, inside sales, or outbound customer service experience
- Previous hands-on experience managing customer-facing outreach efforts in large volumes, using both digital (e.g., email and automated outreach tools) and phone-based methods
- Experience using customer relationship management, project tracking tools, and/or outreach tools (i.e.Monday.com, Jira,Salesforce, dialers, etc.)
- Excellent organizational skills demonstrated by proven ability to meet defined goals or targets and adhere to deadlines
- Excellent written and verbal communication skills by activities performed in current or previous positions
- Demonstrated poise in public speaking situations (client presentations, kickoff meetings, executive presentations etc.)
Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We’re a team of 300+ people who show up every day with the same mindset: don’t settle for “that’s just how it is.” Real change happens when you challenge the system, cut through the excuses, and build something better together.
