Coactive makes it easy to search, filter, and analyze visual content. Increasingly image and video data captures the content we watch, the products we buy, and the work we do, and already represents 80% of internet traffic. But rather than being an asset, visual content is often a tax or even a liability because it is so hard to work with and understand. Coactive solves this by bringing structure to unstructured visual data. Rather than spending months (or years) building complex infrastructure, data teams can unlock the value of their visual data in minutes to power use cases such as content understanding and moderation, search, and analytics.

Coactive was founded by experts who shaped the fields of high-performance deep learning and data-centric AI. We have the scars from building and working with the first generation of modern machine learning systems at Google, Meta, Pinterest, eBay, Lyft, and other leading organizations. Through our decades of experience, we have developed a playbook to democratize the toughest parts of machine learning systems; no PhD required

.
This is an exceptional opportunity to work with one of Forbes' top 50 AI companies, backed by key investors such as Andreesen Horowitz and Bessemer Ventures. This position is truly a chance to be part of a category-defining team that is attracting top-tier talent interested in pushing the boundaries of what's possible in A

I.
As a Founding Support Engineer, you will be the founding member of the Support team and will be a key technical contributor working closely with the founders, engineering, product, and customer success. Your primary goal is to provide technical support and guidance to customers, taking end-to-end ownership of customer issues while proactively supporting Coactive’s products (e.g., setting up monitoring, creating technical knowledge base). As the founding member of this function, you’ll collaborate closely with customers and internal teams to tackle complex technical challenges, cultivate product knowledge and lead strategic organizational and process improvemen

ts.
What you'll

• do:Be an expert and evangelist of the Coactive pro
• ductBe the resident support expert and mentor for engineering and Go-To-Market t
• eamsLead and execute the resolution of technical issues for customers, including cross-functional collaborations with engineering and customer suc
• cessCreate and maintain systems to track customer interactions from identity to resolu
• tionCreate and maintain technical knowledge base to empower customers and internal stakehol
• dersContinuously monitor and analyze support needs, identifying opportunities for improvements to product and pro
• cessMaintain clear documentation and streamlined processes to facilitate efficient collabora
• tionOccasional travel to customer sites and industry conferences may be requ
• iredShape best practices and company culture as we

grow
What we look

• for:BS (or higher) in Computer Science or related fields, or equivalent professional exper
• ience5+ years of providing technical support in a customer facing role (e.g., support engineer, technical support, technical account manager, solutions engineer,
• etc)3+ years of production-level experience in one of: Python, Java, C++, or similar lan
• guageExperience in development, testing and sustaining applica
• tionsExperience in creating processes and knowledge base materials to empower cust
• omersExperience in working closely with engineering from identification to resolution of customer i
• ssuesStrong analytical and problem-solving skills, with the ability to quickly understand and troubleshoot complex technical is
• sues.Ability to prioritize and resolve customer issues promptly to meet or exceed service standards and customer expecta
• tionsAbility to effectively communicate and guide technical and non-technical audiences, whether through ad-hoc slack/email messaging, support calls or in-person customer v
• isitsPrevious experience in a fast-paced startup environment is a
• plusPrevious experience in ML/AI related roles is a plus (e.g. Data scientist, ML engi

neer)
What you can expect fr

om us:This is a hybrid position based in San Francisco or San Jose, Calif

ornia.The estimated annual base salary for this position is between *$186,000-$2

20,000
At Coactive, cash salary is only one part of our total compensation package. Other benefits for this position include, but are not limi

• ted to:Equity
• grants100% medical, dental, & vision coverage
• for youMedical, dental, & vision partially covered for your dep
• endentsUnlimi
• ted PTOSocial events ranging from book clubs, happy hours, and hiking to board game nights and games of Mari

o Kart.
Further, you can expect a supportive work environment from us. We build products, but we develop

people. Join us in revolutionizing how businesses harness the power of machine learning to unlock the potential of unstructured data. If you're passionate about driving innovation and delivering unparalleled customer experiences, we'd love to have you o

n board.
*Actual pay is dependent on an individual candidate’s professional background, experience, skills and qualifications, as well as market demand and business demands. This pay range is subject to change and may be modified in the future. The salary, other compensation, and benefits information is accurate as of the date of this

posting.
We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity

workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request acc