Job Overview

Are you passionate about making a meaningful social and sustainability impact in the world? Do you want to work with a supportive team that’s driven by client success and innovation in healthcare technology? Consider Royal…Royal Health Inc is "A leader in healthcare operations technology who leads the market in patient and provider experience". Royal, headquartered in White Plains, NY, is a leading provider of software and services to the health care industry, delivering a seamless suite of solutions that is focused on patient, provider and operational workflows, optimizing engagement in all areas of the exam life cycle. Royal's leadership team is comprised of technology, business and clinical operations backgrounds with deep industry expertise in Healthcare, Data Security, Financial Services and Information Technology.

Job Summary: As a Jr Expansion Engagement Specialist, you will assist in technology configuration, software analysis, and workflow design within the Radiology/Imaging domain. You will coordinate projects with client stakeholders to keep projects on track, providing status reports for stakeholders. You will collaborate closely with stakeholders to gather requirements, conduct analysis of existing workflows, and support the configuration of our software platform to meet client needs. This role provides foundational experience in healthcare technology implementation and prepares you for advancement to Senior Expansion Specialist.

Responsibilities:

• Collaborate with healthcare stakeholders and end-users to gather and document design requirements, ensuring alignment with project objectives.
• Assist in conducting detailed analysis of Radiology/Imaging workflows and software systems, identifying opportunities for optimization and feature integration.
• Schedule regular client meetings to review project status, gather requirements, and update project information in project tracking tool.
• Follow up on project needs from different teams to ensure timely completion of tasks
• Prepare and present regular status reports to senior management and other stakeholders
• Help deliver comprehensive training for end-users and administrators to ensure effective utilization of new systems
• Participate in workflow design processes, assisting in the preparation of change requests and ensuring adherence to client requirements.
• Assist in maintaining comprehensive project documentation, attending team meetings, and addressing project-related challenges.
• Contribute to system validations to ensure functionality meets client needs and collaborate with others on test case design.
• Stay informed about healthcare industry trends and emerging technologies to contribute ideas for process improvements.
  
  

Qualifications:

• Familiarity with healthcare workflows, preferably in outpatient imaging or hospital-based imaging environments.
• Knowledge of clinical applications systems such as EMR and RIS systems is a plus.
• Strong communication skills, both verbal and written, with the ability to explain technical details to non-technical stakeholders.
• Ability to work effectively in a team, with strong organizational skills and attention to detail.
• A bachelor’s degree in Healthcare, Information Technology, Business, Operations, or equivalent experience/training.
• Occasional travel (up to 15%) to client sites, training, and industry events may be required
  
  

Extra Awesome:

• Exposure to healthcare radiology software/services vendors (e.g., RSG, IBM Merge, GE, EPIC) or consulting experience.
• Familiarity with healthcare regulatory requirements.
• Understanding of healthcare workflows ideally in Radiology (ex. EMR, RIS)
  
  

Additional Information

Benefits:

• Competitive health plans (medical, dental, & vision insurance)
• Generous PTO & Holidays
• 401(k) with company match
• Telemedicine healthcare visits
• Savings accounts (FSA, HSA, DCA)
• Life insurance & disability insurance options
• Casual office environments & Opportunity to work remotely