TechWolf is on a hyper-growth journey and our recent $43 million Series B fundraise has just supercharged that! 🚀 We’re expanding fast, and as we scale globally, we need an Operations leader to build the central tech and operations backbone that will ensure smooth and efficient operations across the business.

As we enter this next phase of growth, the importance of a robust data & information architecture, an integrated and scalable enterprise tech stack, and efficient and seamless, automated processes has never been higher!

The Opportunity

As Director of Operations, your first mission is to design TechWolf’s data, information and tech architecture, and to build and lead a dynamic operations team to manage our enterprise tools, data, and optimise business operations.

Reporting to the COO and working closely with the leadership team, you’ll play a crucial role in ensuring that our systems are lean, scalable, efficient and secure. Your role will be pivotal in ensuring operational excellence within the organisation, driving data-driven decision making and ensuring everyone has access to the information they need to operate at their best!

Key Responsibilities

• Lead the design and implementation of scalable operation frameworks: you’ll start with the design and implementation of TechWolf’s data, information and enterprise architecture, ensuring it aligns with our vision and supports future growth and scalability.

• Oversee internal tooling and processes: Oversee the selection, implementation, and optimisation of new tools. Ensure seamless integration across all platforms, delivering value and efficiency across functions.

• Manage data and operational metrics: develop and implement processes to ensure data integrity, accessibility and security, and ensure the organisation establishes knowledge management systems that allow the organisation to make data-driven decisions.

• Collaborate with cross-functional teams to streamline workflows: drive continuous improvement initiatives to optimise processes across the company. Collaborate with functional leaders so that business systems and processes are scalable; and that it’s clear how users and teams can interact with our data, information and systems.

• Build and lead a high-performing operations team: Hire, develop and lead a high-performing operations team, that will manage the company’s tech stack, data management and knowledge systems.

Who you are

• Passionate about efficiency and productivity, with a love for technology and innovation.

• You bring strong analytical and problem-solving skills and have a strategic mindset.

• Collaboration and communication come naturally to you; you’re great at aligning multiple stakeholders across functions and influencing at all levels of the organisation.

• You have a strong track record of building and scaling high-performing teams.

• Expertise in project and program management, with the ability to create and execute strategic roadmaps.

• You understand enterprise architecture, data management, and the tooling/technology infrastructure required to support a growing company.

• You're based in Belgium and excited to work together with the TechWolf team in our Ghent office at least three days per week.

• You ideally have a blend of IT and business operations experience. Experience with data analysis and working with BI tools is a big plus.

• Ideally, you have proven experience in process optimization and operational excellence in a growing company or experience in designing and implementing operating models.